INSURANCE
CLAIMS PROCESS
We’re with you from documentation to final install.
THE PROCESS
NAVIGATING A CLAIM SHOULDN’T FEEL LIKE A SECOND DISASTER.
We walk you through every step, from documentation to adjuster meetings to final installation, and advocate on your behalf throughout. Unlike storm-chasers who use urgency and fear to pressure homeowners, we approach insurance claims the way we approach everything — with competence, transparency, and respect for your time. Our goal is to make sure your roof is done right, not to make a quick sale.
1
FREE ROOF INSPECTION
After a storm, we come to you for a thorough, no-obligation inspection. We document every detail so nothing gets overlooked.
2
DOCUMENT THE DAMAGE
We help you identify and document roof damage properly. We know what adjusters look for and make sure nothing gets missed.
3
FILE YOUR CLAIM
We help you submit a clean, complete claim the first time. Proper filing up front means fewer delays, fewer surprises, and a faster path to your new roof.
4
ADJUSTER VISIT
We’ll be there during the insurance adjuster’s inspection to represent your interests and ensure a fair, thorough assessment.
5
REVIEW & APPROVE
Once your claim is approved, we review the scope with you and plan your installation. Not approved? We help you understand your options.
6
INSTALL & INSPECT
We replace your roof to the Summerall standard, premium materials, managed crew, personal oversight, and a final quality walkthrough.
NEED HELP WITH A CLAIM? LET’S TALK.
We’ll walk you through your options — no obligation, no pressure.
FAQ
Q: WHAT IF MY CLAIM IS DENIED?
A: It happens, and it’s not always the end of the road. We’ll review the denial with you, help you understand why, and advise on next steps — whether that’s a re-inspection, supplemental documentation, or an alternative plan for your roof.
DO I NEED TO PAY ANYTHING UPFRONT?
A: In most cases, your only out-of-pocket cost is your insurance deductible. We’ll walk you through the financial side before any work begins so there are no surprises.
Q: HOW LONG DOES THE PROCESS TAKE?
A: Timelines vary depending on your insurance company and the scope of work. From filing to installation, most projects take 4–8 weeks. We keep you informed at every step.
Q: WILL YOU MEET WITH MY ADJUSTER?
A: Absolutely. We attend the adjuster’s visit to make sure the inspection is thorough and your interests are represented. That’s a standard part of our process, not an add-on.